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Free Contact Centre Training

8 February 2018 / Education & Training

Make 2018 your best year yet!

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Train for your future with this FREE 12-week course. 

Solomon Group is proud to announce our first Contact Centre Training course. If you are looking to get back to the workforce, this is a great opportunity to develop your skills - for FREE! Successful completion of the course gives you the potential to join the busy contact centre at Auckland Council.

What will I learn?

  • Communication skills
  • Contact centre skills
  • Computer skills
  • Problem-solving skills
  • How to navigate the council knowledge base and website
  • Complaints handling and resilience
  • Auckland Council Products and Services
  • Employability skills

What we’re looking for:

  • Helpful personality
  • Reliability 
  • Strong people skills
  • Some computing skills
  • Reasonable ability with numbers
  • Good work ethic
  • You’ll also love talking on the phone!

Auckland Council is Auckland’s biggest employer with their main call centre located in Manukau. They are close to public transport with part-time and full-time employment opportunities. 

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You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us. 

Interested? Get in touch here or call us on 0800 747 687 or text 0275 814 593.

Download the brochure here.