Contact Centre Operations
Auckland Council


Certificate in Contact Centre Operations (Level 3)

This FREE! 12-week training scheme will upskill and prepare you for a potential career working at the Auckland Council Contact Centre in South Auckland.

If you are looking to get back to the workforce or that new career, this is a great opportunity to develop your skills. Register your interest now as spaces are limited!

We will contact you to discuss selection eligibility to join our upcoming intake.

Training includes one day a week work experience at Auckland Council. Classes held at 236 Great South Road, Manurewa, Auckland.

Note: Training completion does not guarantee employment.

Sign Up Online

12 Weeks



5 July 2021

What you will learn:
  • Communication skills
  • Problem solving
  • Contact centre business technologies
  • Processing contact centre data and information
  • Effective teamwork

  • Complaints handling and resilience

  • Entry-level computer skills
What you will get:
  • Certificate in Contact Centre Operations (Level 3) upon completion
  • Updated CV

  • Employment search support
Eligibility Criteria:
  • Must be a New Zealand Citizen or Permanent Resident

  • Must be 16 years or older
  • Must have basic literacy and numeracy & computer skills

  • Auckland Council eligibility testing also applies. Our recruitment team will discuss this with you.

  • Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level
  • You will need access to internet and a laptop/computer


Sign Up Online

You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us.