Contact Centre

FREE COURSE
Certificate in Contact Centre Operations (Level 3)


This popular 12-week training scheme will upskill and prepare you for a career in a contact centre for FREE! No experience necessary.

If you are looking to get back to the workforce or that new career, this is a great opportunity to develop your skills.
We also have employment navigators that will support you into finding work.

Sign Up Online

DURATION:
12 Weeks

LOCATION:
Kerikeri

NEXT INTAKE:
Enrolling now

What you will learn:
  • Communication skills
  • Problem solving
  • Contact centre business technologies
  • Processing contact centre data and information
  • Effective teamwork

  • Complaints handling and resilience

  • Entry-level computer skills
What you will get:
  • Certificate in Contact Centre Operations (Level 3) upon completion
  • Completed CV
  • Job search support

Eligibility Criteria:
  • Must be a New Zealand Citizen or Permanent Resident

  • Must be 16 years or older
  • Must have basic literacy and numeracy & computer skills

  • Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level
  • You will need access to internet and a laptop/computer

CAREER PATHWAYS

Sign Up Online

You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us.