Contact Centre Night Class
Certificate in Contact Centre Operations (Level 3) Night Class
This popular 12-week training scheme will upskill and prepare you for a career in a contact centre for FREE! No experience necessary.
If you are looking to get back to the workforce or that new career, this is a great opportunity to develop your skills. Night classes allow you to upskill while in employment.
We also have employment navigators that will support you into finding work.
Training held at 236 Great South Road, Manurewa, Auckland.
Night class hours: Monday – Thursday 5.30pm-9.30pm (additional online hours also required).
DURATION:
12 Weeks
LOCATION:
Manurewa & Online
NEXT INTAKE:
17th Aug 2020
What you will learn:
- Communication skills
- Problem solving
- Contact centre business technologies
- Processing contact centre data and information
Effective teamwork
Complaints handling and resilience
- Entry-level computer skills
What you will get:
- Certificate in Contact Centre Operations (Level 3) upon completion
- Completed CV
Job search support
Eligibility Criteria:
Must be a New Zealand Citizen or Permanent Resident
- Must be 16 years or older
Must have basic literacy and numeracy & computer skills
- Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level
You will need access to internet and a laptop/computer
CAREER PATHWAYS
You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us.
