Contact Centre Night Class

Certificate in Contact Centre Operations (Level 3) Night Class

This popular 12-week training scheme will upskill and prepare you for a career in a contact centre for FREE! No experience necessary.

If you are looking to get back to the workforce or that new career, this is a great opportunity to develop your skills. Night classes allow you to upskill while in employment.

We also have employment navigators that will support you into finding work.

Training held at 236 Great South Road, Manurewa, Auckland.

Night class hours: Monday – Thursday 5.30pm-9.30pm (additional online hours also required).

DURATION:
12 Weeks

LOCATION:
Manurewa & Online

NEXT INTAKE:
Jan/Feb 2021

What you will learn:

Communication skills
Problem solving
Contact centre business technologies
Processing contact centre data and information
Effective teamwork
Complaints handling and resilience
Entry-level computer skills

What you will get:

Certificate in Contact Centre Operations (Level 3) upon completion
Completed CV
Job search support

Eligibility Criteria:

Must be a New Zealand Citizen or Permanent Resident
Must be 16 years or older
Must have basic literacy and numeracy & computer skills
Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level
You will need access to internet and a laptop/computer