Auckland Council Contact Centre Operations

This popular 12-week training scheme will upskill and prepare you for a career in a contact centre at no cost! No experience necessary.

If you are looking to get back to the workforce this is your opportunity for training and employment with Auckland Council.

– Training participants have the opportunity to apply for a role at the Auckland Council however employment is not guaranteed.

Class Schedule: Mon- Thurs 9:00am – 2:45pm. Fri 9:00am – 12:05pm
Class Location: 236 Great South Road, Manurewa, Auckland.

One day a week, you will also receive training at Auckland Council, so you can become familiar with the protocols and processes of their organisation.

12 Weeks


7 July 2024

contact centre
What you will learn:
  • Communication skills
  • Problem solving
  • Contact centre business technologies
  • Processing contact centre data and information
  • Effective teamwork

  • Complaints handling and resilience

  • Entry-level computer skills
What you will get:
  • Certificate in Contact Centre Operations (Level 3) upon completion (non-NZQA qualification)

  • Completed CV
  • Job search support

  • The opportunity to apply for employment at Auckland Council

Eligibility Criteria:
  • Must be a New Zealand Citizen or Permanent Resident

  • Must be 16 years or older
  • Must have basic literacy and numeracy & computer skills

  • Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level
  • You will need access to internet and a laptop/computer


You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us.
Want to know more about our programmes and services? Get in touch here or call us on 0800 747 687