Contact Centre
Night Class

FREE AUCKLAND COURSE


Looking for opportunities to upskill while in employment? These night classes are a great opportunity to develop your skills at no cost and enhance your career prospects.

This popular 12-week training scheme will upskill and prepare you for a career in a contact centre for FREE! No experience necessary.


Training held at 236 Great South Road, Manurewa, Auckland, Mon- Fri, 6.30pm-9.30pm. Students are also required to complete 10 hours of study from home weekly.

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DURATION:
12 Weeks

LOCATION:
Manurewa

NEXT INTAKE:
31 January 2022

What you will learn:
  • Communication skills
  • Problem solving
  • Contact centre business technologies
  • Processing contact centre data and information
  • Effective teamwork

  • Complaints handling and resilience

  • Entry-level computer skills
What you will get:
  • Certificate in Contact Centre Operations (Level 3) upon completion
  • Completed CV
  • Job search support

Eligibility Criteria:
  • Must be a New Zealand Citizen or Permanent Resident

  • Must be 16 years or older
  • Must have basic literacy and numeracy & computer skills

  • Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level
  • You will need access to internet and a laptop/computer

CAREER PATHWAYS

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You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us.
Want to know more about our programmes and services? Get in touch here or call us on 0800 747 687