Contact Centre Training

FREE Night Classes

Looking for opportunities to enhance your skills while working? These night classes are a great way to develop your abilities at no cost.


This popular 12-week training scheme will upskill and prepare you for a career in a contact centre for FREE! No experience necessary. On campus classes are a great option for those that find engaging in online study difficult.


Class Schedule: Mon- Fri, 6:00pm-9:00pm. 13.25 hours of study from home weekly.
Class Location: 236 Great South Road, Manurewa, Auckland.

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DURATION:
12 Weeks

LOCATION:
Manurewa

NEXT INTAKE:
22 January 2024

What you will learn:
  • Communication skills
  • Problem solving
  • Contact centre business technologies
  • Processing contact centre data and information

  • Effective teamwork

  • Complaints handling and resilience

  • Entry-level computer skills
What you will get:

  • Certificate in Contact Centre Operations (Level 3) upon completion (non-NZQA qualification)

  • Completed CV

  • Job search support

Eligibility Criteria:

  • Must be a New Zealand Citizen or Permanent Resident

  • Must be 16 years or older

  • Must have basic literacy and numeracy & computer skills

  • Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level

  • You will need access to internet and a laptop/computer

CAREER PATHWAYS

Contact Centre

Call Centre

Front of House

Help Desk

Customer Service

Telesales

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You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us.
Want to know more about our programmes and services? Get in touch here or call us on 0800 747 687