FREE* Fully Online Contact Centre Course

Certificate in Contact Centre Operations (Level 3)

Study online anywhere and at anytime of the day or night with this popular 12-week training scheme. Upskill and prepare for a career in a contact centre industry for FREE! No experience necessary.

If you are looking to get back to the workforce or that new career, this is a great opportunity to develop your skills at zero cost.

12-Weeks (34 hours weekly)

Online, Full-Time

Zero Fees, No costs

16 January 2023

What you will learn:
  • Communication skills
  • Problem solving
  • Contact centre business technologies
  • Processing contact centre data and information
  • Effective teamwork

  • Complaints handling and resilience

  • Entry-level computer skills
What you will get:
  • Certificate in Contact Centre Operations (Level 3) upon completion
  • Supportive tutor

  • Online learning platform

Eligibility Criteria:
  • Must be a New Zealand Citizen or Permanent Resident

  • Must be 16 years or older
  • Must have basic literacy and numeracy & computer skills

  • Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level
  • You will need access to internet, a laptop/computer and Microsoft Word or Google Docs.

  • Ability to complete 34 hours of study weekly


You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us.
Want to know more about our programmes and services? Get in touch here or call us on 0800 747 687