Contact Centre

FREE COURSE
Certificate in Contact Centre Operations (Level 3)

CLASSES DELIVERED ONLINE DURING LOCKDOWN


This popular 12-week training scheme will upskill and prepare you for a career in a contact centre for FREE! No experience necessary.

If you are looking to get back to the workforce or that new career, this is a great opportunity to develop your skills.
We also have employment navigators that will support you into finding work.

Training held at 236 Great South Road, Manurewa, Auckland.

Sign Up ONLine

DURATION:
12 Weeks

LOCATION:
Manurewa

NEXT INTAKE:
Enrolling now

What you will learn:
  • Communication skills
  • Problem solving
  • Contact centre business technologies
  • Processing contact centre data and information

  • Effective teamwork

  • Complaints handling and resilience

  • Entry-level computer skills
What you will get:
  • Certificate in Contact Centre Operations (Level 3) upon completion
  • Completed CV

  • Job search support

Eligibility Criteria:

  • Must be a New Zealand Citizen or Permanent Resident

  • Must be 16 years or older

  • Must have basic literacy and numeracy & computer skills

  • Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level

  • You will need access to internet and a laptop/computer

CAREER PATHWAYS

Contact Centre

Call Centre

Front of House

Help Desk

Customer Service

Telesales

You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us.