Contact Centre Operations
Certificate in Contact Centre Operations (Level 3)
This popular 12-week training scheme will upskill and prepare you for a career in a contact centre for FREE! No experience necessary.
If you are looking to get back to the workforce or that new career, this is a great opportunity to develop your skills.
We also have employment navigators that will support you into finding work.
Training held at 236 Great South Road, Manurewa, Auckland.
DURATION:
12 Weeks
LOCATION:
Manurewa & Online
NEXT INTAKE:
28th Sep 2020
What you will learn:
- Communication skills
- Problem solving
- Contact centre business technologies
- Processing contact centre data and information
Effective teamwork
Complaints handling and resilience
- Entry-level computer skills
What you will get:
- Certificate in Contact Centre Operations (Level 3) upon completion
- Completed CV
Job search support
Eligibility Criteria:
Must be a New Zealand Citizen or Permanent Resident
- Must be 16 years or older
Must have basic literacy and numeracy & computer skills
- Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level
You will need access to internet and a laptop/computer
CAREER PATHWAYS
You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us.
