Contact Centre Operations

Certificate in Contact Centre Operations (Level 3)

This popular 12-week training scheme will upskill and prepare you for a career in a contact centre for FREE! No experience necessary.

If you are looking to get back to the workforce or that new career, this is a great opportunity to develop your skills.
We also have employment navigators that will support you into finding work.

Training held at 236 Great South Road, Manurewa, Auckland.

DURATION:
12 Weeks

LOCATION:
Manurewa & Online

NEXT INTAKE:
11 Jan 2021

What you will learn:

Communication skills
Problem solving
Contact centre business technologies
Processing contact centre data and information
Effective teamwork
Complaints handling and resilience
Entry-level computer skills

What you will get:

Certificate in Contact Centre Operations (Level 3) upon completion
Completed CV
Job search support

Eligibility Criteria:

Must be a New Zealand Citizen or Permanent Resident
Must be 16 years or older
Must have basic literacy and numeracy & computer skills
Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level
You will need access to internet and a laptop/computer